Uptime commitments
and service credits
Uptime commitments for eligible FunctionFly platform subscriptions, how we measure availability, and service credits when we miss those targets.
Plan uptime targets
Free, Starter, and other plans are provided on a best-effort basis. Professional and Enterprise plans include the following uptime commitments.
For Professional plan workspaces. 10% credit if below 99.9%, 25% if below 99.0%.
For Enterprise plan workspaces. 10% credit if below 99.99%, 25% if below 99.9%.
Who this applies to
This SLA is between you and FunctionFly LLC. It supplements our Terms of Service for customers with an active paid subscription that explicitly includes an uptime SLA.
If you signed an order form, statement of work, or other written agreement that includes different uptime targets, that document controls.
Definitions
- Covered Services: The generally available FunctionFly control plane including dashboard and documented HTTPS API endpoints.
- Downtime: Minutes when Covered Services return consecutive HTTP 5xx errors or fail to establish a TLS connection.
- Monthly Uptime Percentage: (Total minutes − Downtime minutes) ÷ Total minutes × 100.
- Service Credit: A percentage of subscription fees applied as a credit for failing to meet uptime targets.
Service credits — Professional (99.9% target)
If Monthly Uptime Percentage is:
< 99.9% but ≥ 99.0%If Monthly Uptime Percentage is:
< 99.0% but ≥ 95.0%If Monthly Uptime Percentage is:
< 95.0%Service credits — Enterprise (99.99% target)
If Monthly Uptime Percentage is:
< 99.99% but ≥ 99.9%If Monthly Uptime Percentage is:
< 99.9% but ≥ 99.0%If Monthly Uptime Percentage is:
< 99.0%Exclusions
Downtime does not include unavailability caused by or resulting from:
Maintenance
- Scheduled maintenance with 48+ hours notice
- Emergency maintenance for security or stability issues
External factors
- Your misuse or violations of Terms
- Your networks, devices, DNS, or third-party services
- Force majeure events or internet outages
Not covered
- Beta, preview, or experimental features
- Your function execution on third-party runtimes
- Suspension or termination permitted under Terms
Measurement
We measure using our internal monitoring systems. Enterprise customers may use the SLA dashboard as a convenience. In case of conflicts, our internal records govern.
How to request a credit
Requirements
- Email support@functionfly.com (copy legal@functionfly.com if applicable)
- Include your workspace/account identifier and the affected calendar month
- Submit within 30 days after the affected month
Sole remedy
Service Credits are your sole and exclusive financial remedy for any failure to meet the Monthly Uptime Percentage. Credits will be applied within two billing cycles.
Maximum credit in a single month: 100% of subscription fees for Covered Services.
Contact
Last updated: March 25, 2026